About CRM

CRM means a combination of business strategies, software and processes that help build long-lasting relationships between companies and their customers.

About our Q-CRM

Our CRM has everything an organization needs to address the customer onboarding & information maintenance service. It helps deliver better customer experience and creates an effective platform for right selling and deepening customer relationships by presenting a unified view of the customer across product lines and multiple systems. Key modules of our CRM can be implemented all at once or activated over time as needed.

Importance of Q-CRM

The major benefits that CRM provides are directly derived from the purpose it serves in the modern business scenario. It helps in:
• Automation of Everyday Tasks.
• Greater Efficiency for Multiple Teams.
• Improved Informational Organization.
• Enhanced Communication.
• Improves Customer Service.
• Improved Analytical Data and Reporting.

Statistics

• 3 out of 4 customers say they spent more money with a company because of a positive customer experience.
• CRM are known to improve customer retention, as much as 27%.

Benefit of Q-CRM

• Single source of truth customer Information File serves as a common repository for maintaining the profile of various entities including existing customers, new customers, or any other entities which organization is targeting for selling its products and services. This is a central warehouse of comprehensive information about an entity.
• A comprehensive, 360° and single-source view into all the relationships customers have with the organization to understand what else they might need. our CRM supports robust customer analytics to deliver true relationship business and create a pipeline of opportunities for right-selling. Our CRM can integrate with other white-labeled solutions for each customer.
• Increase operational efficiency our CRM supports business automation for processes and business activities. Straight-Through-Processing (STP) abilities speed up turnaround and allow for speedy completion of tedious tasks. The web based single repository of information enables remotely located bankers to collaborate and transact seamlessly.
• Lower the total cost of ownership our CRM is future-ready because it is web based and built on open technologies that can be seamlessly integrated with other enterprise applications. The solution’s robust architecture and proven scalability protects the organization’s technology investments.

Features of CRM

• Smart visualization & Reach GUI + User friendly.
• Deep Dive – Discover the data that matters.
• Empower users with personalized data views.
• Power of speed and choice.
• True platform Independent. Any OS, Any Browser, Any Device.
• Responsive in Nature.
• Enormously Customizable / Bespoke.
• Role based & configurable access control.
• Information (MIS Reports & Graphs) in Various Format as per customers need.
• Sensitive information in Cipher.
• Audit records for each & every Transaction / Action.
• Micro Service based Architecture for superior performance.

Unique angel of QBIS

• Our CRM has a true n-tier architecture with distinct presentation, business logic, and database layers that allow the solution to scale to the requirements of large and regional organization alike.
• The solution also provides robust interfaces to a variety of backend systems.
• Seamless integration to other solutions is available.

Technical Architecture

CRM Development process